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The Victoria Sorkin Knowledge Base Section has been developed to provide you with plenty of information about the brand. We also encourage you to contact the Victoria Sorkin team at any time and we will be happy to answer any questions you may have.

Topics and Links
1. Return Policy
2. Purchasing Online
3. Payment
4. Shipment
5. Warranty

1. Product return policy: What if I want to return my product?
Web Return Policy:
We want you to love your new purchase. However, if for any reason you are not completely satisfied with your piece, you may return it within 7 days of receipt provided that the following terms are adhered to:

• Merchandise must be in its original condition and packaging, accompanied by all original price tags and original receipt.
• Merchandise that has been used or worn will not be accepted for return.

Refunds will be made only upon receipt of the merchandise and there will be a 10% cancellation fee deducted from the original selling price.
Victoria Sorkin is not responsible for the loss or damage caused to merchandise during return shipping. Please read further details in this regard in our Legal Notice and Privacy Policy.

When you order online, please ensure that you provide us with a valid email address, and/or a daytime phone number where we can easily reach you if need be. In the event that the item you wish to purchase is out of stock with no acceptable substitute and you do not want to wait, we will gladly refund your purchase with no questions asked.
If your purchased item is currently out of stock but is expected to be created within two weeks, we will ship it separately at no extra charge to you. If this is not acceptable, please let us know and we will make the necessary arrangements to satisfy your needs.

2. Purchasing at VictoriaSorkin.com: Is it safe to purchase at www.victoriasorkin.com?
At www.VictoriaSorkin.com, we take every measure possible to ensure the safety of our customers’ information. We do not store your payment information on the website. Payments made through PayPal are processed by PayPal, which is considered to be one of the most secure and trustworthy online payment companies. We also do not disclose your information to any third parties. For more details, please visit our Privacy Policy.

3. Payment: Which payment methods are accepted?
We accept Visa, MasterCard, and American Express via PayPal.
PayPal is a secure and trusted payment processing service which allows you to shop online. PayPal can be used at VictoriaSorkin.com to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular bank account).

Using PayPal:
You do not need to have a PayPal account to order from VictoriaSorkin.com.
1. On the Shopping Cart page, click “PayPal” after reviewing your items, and submit your order.
You will then leave VictoriaSorkin.com and enter PayPal’s website.
1. Log-in to your PayPal account, or create one if you don’t have an existing account.
2. Follow the on-screen instructions provided by PayPal.

Advantages of using PayPal:
Payment is traceable. You can trace the status of your payment using your PayPal account.
Payment does not require you to use your credit card online (you can transfer directly from your bank account instead). If you do use your credit card through PayPal, VictoriaSorkin.com will not have access to your credit card information, which effectively minimizes the risk of unauthorized use.

Victoria Sorkin also accepts cheques and reserves the right to wait for cheques to clear before shipping.
Mail orders to:
Victoria Sorkin (Ishai)
81 Greenwin Village Road
Toronto, M2R 2S3 ON
Canada

4. Shipping
Victoria Sorkin can ship single-item or multi-item orders worldwide.
*Please Note: Before ordering we suggest that you find out more about the import tax regulations in your country.

We have standardized the Web Shop prices to $CAD as the goods ship from Toronto so you will not be charged duty. You will checkout in the currency of your PayPal account.

Goods ship from Canada without a problem. You will not be charged any taxes during checkout. Instead, upon receipt of your purchase, you will be required to pay any duties and local sales taxes that are applicable in your state.

International Customers

We deliver to 170 countries around the world. Allow 2-3 weeks for delivery. Goods ship from Canada without a problem. As the recipient, you are liable for all import duties and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs upon arrival.

5. Warranty On Victoria Sorkin Jewellery Collections
Victoria Sorkin strongly believes that her jewellery should be enjoyed for as long as possible.
Every piece is accompanied by a 3-month warranty. If your Victoria Sorkin item is in need of repair within 3 months of your purchase, please contact us and send the item by mail. Please include your full contact details as well as the details of your requested repair.

Ship your item to:
Victoria Sorkin (Ishai)
81 Greenwin Village Road
Toronto, M2R 2S3 ON
Canada

We apologize for any inconvenience and we assure you that we will make every effort to ensure that you continue to enjoy your Victoria Sorkin products for many years to come. Learn more about How to care for Victoria’s beaded and Soutache Jewellery here.